These Terms of Service ("Terms") govern your access to and use of Reer's website at reer.co, your Reer account, and the Reer application, including its embedded components that operate within Rhino, Revit, and other supported CAD and BIM platforms (together, the "Services"), operated by Reer, Inc. ("Reer," "we," or "us"). The specific terms governing your subscription-based access to and use of the Reer software are set out in our Reer Software Terms, which these Terms incorporate by reference.
By creating an account or otherwise using the Services, you agree to these Terms. If you are using the Services on behalf of a company or organization, you confirm that you have the authority to bind that organization, and "you" refers to that organization as well as the individual user.
You must be at least 18 years old and able to form a binding contract to use the Services. By using the Services, you confirm that you meet these requirements.
Access to the Services is granted through your Reer account rather than a license key. To use the Services, you'll need to:
You're responsible for activity that happens under your account. If you're on a team or enterprise plan, your organization's administrator manages which individual accounts ("seats") are authorized under your plan, and access for each seat is tied to that authorization rather than to any physical key or file.
We may suspend or terminate accounts that violate these Terms, that we reasonably believe pose a security risk, or that remain past due on payment after notice, as described in Section 3.
Free Access is available to general sign-ups and includes daily usage credits and core features, as described on our pricing page. We may adjust the features or credits included in Free Access from time to time, at our discretion, and will let you know of any material reduction in advance where practical.
Paid plans unlock additional features, usage limits, or seats, as described on our pricing page at the time of purchase. By subscribing to a paid plan, you authorize us (or our payment processor) to charge your payment method on a recurring basis for the plan and billing cycle you select.
Team plans are billed per seat but administered centrally. The account holder who sets up the Team plan (the "Team Admin") manages billing and controls which individual users are added or removed as seats, and is responsible for payment on behalf of the whole team. Each individual team member remains personally bound by these Terms and the Reer Software Terms for their own use of the Services, even though they aren't the one handling billing. Adding or removing seats adjusts your bill on a prorated basis, consistent with Section 3.2.
Payments are processed by a third-party payment processor. Reer does not store your full card number or other sensitive payment credentials; our processor handles that information under its own security and privacy practices.
You may cancel your subscription at any time from your account settings. Cancellation stops future renewals, but you'll generally keep access to your paid plan through the end of the billing period you've already paid for. Except where required by law or stated otherwise at the time of purchase, payments are non-refundable for partial billing periods.
If a payment fails, we'll try to notify you and give you a reasonable opportunity to update your payment method. If payment issues aren't resolved, we may suspend access to paid features or downgrade your account to Free Access, at our discretion.
You agree to use the Services only for lawful purposes and in a way that doesn't infringe on others' rights or disrupt the Services for other users. Specifically, please don't:
We reserve the right, at our discretion, to investigate and take appropriate action against use that appears to violate this section.
The Services, including our software, agent architecture, website, and branding, are owned by Reer and protected by intellectual property laws. You retain full ownership of your design files, project data, and other content you submit to the Services ("Your Content"). You grant us a limited license to host, process, and transmit Your Content solely as needed to provide the Services to you.
If you send us feedback or suggestions about the Services, you agree we can use them to improve Reer's products without any obligation to you, though we'll never use them in a way that identifies you publicly without your permission.
The Services are designed to work within third-party CAD and BIM platforms, including Rhino, Grasshopper, and (planned) Revit. Your use of those platforms is governed by their own terms, and we aren't responsible for their availability, functionality, or changes they make that may affect how the Services work.
If your use of the Services involves processing personal data belonging to other individuals, such as employees, clients, or project stakeholders whose information appears in your files or workspace, our Data Processing Addendum ("DPA"), available at www.reer.co/legal-terms/dpa, is incorporated into and forms part of these Terms.
For Team plans, the Team Admin accepts the DPA on behalf of the whole team when creating or upgrading to a Team plan, and it covers all seats under that team account. If the DPA conflicts with these Terms or our Privacy Policy on how we handle personal data you process through the Services, the DPA controls.
We work hard to keep the Services reliable and useful, but as with any evolving AI-powered tool, outputs may occasionally be incomplete or require review. The Services are provided on an "as is" and "as available" basis, and we don't guarantee that they'll be uninterrupted or error-free. We recommend reviewing AI-generated outputs before relying on them in your project work, consistent with standard professional practice.
To the fullest extent permitted by law, Reer will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the Services. Our total liability for any claim relating to the Services will not exceed the amount you paid us in the twelve months before the claim arose.
You agree to indemnify and hold Reer harmless from claims arising out of your misuse of the Services or your violation of these Terms, except to the extent caused by our own breach of these Terms or applicable law.
You may stop using the Services and cancel your account at any time. We may suspend or terminate your access if you materially breach these Terms, subject to a reasonable opportunity to cure where practical. Sections that by their nature should survive termination (such as intellectual property, limitation of liability, and payment obligations already accrued) will continue to apply.
We may update these Terms from time to time to reflect changes to the Services or our practices. If we make material changes, we'll notify you by email or through a notice in the Services. Continued use of the Services after changes take effect means you accept the updated Terms.
These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law principles, unless a mandatory law in your jurisdiction requires otherwise.
These Terms govern your Reer account, website use, and billing relationship with us. Your subscription-based right to access and use the Reer software, including the desktop application and its embedded components within Rhino and Revit, is governed separately by the Reer Software Terms, available at www.reer.co/legal-terms/software-terms, which applies alongside these Terms.
Questions about these Terms? Reach us at hello@reer.co.
